Refund policy

Last Updated: 02/06/26

At Ósè The Label, each garment is thoughtfully created and carefully inspected before dispatch. We encourage customers to review all product descriptions, sizing information, and order details carefully before completing a purchase.

Reporting Issues

Any concerns regarding an order must be communicated to us within 24 hours of receiving the item.

Requests submitted after this period may not be considered.

To report an issue, please email:

osetheelabel@gmail.com

and include:

Your order number
A description of the issue
Clear photographs where applicable

Refunds and Exchanges

Refunds and exchanges are considered on a case-by-case basis and remain at the sole discretion of Ósè The Label.

Approval of a refund or exchange is not guaranteed.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or significantly different from what was ordered, please notify us within 24 hours of delivery.

Where a fault is confirmed by Ósè The Label, we will offer an appropriate resolution, which may include:

A replacement
An exchange
A repair
A refund

Made-to-Order and Custom Pieces

All made-to-order, customised, altered, or personalised items are final sale and are not eligible for refunds, exchanges, or cancellations.

Non-Refundable Situations

Refunds or exchanges will generally not be granted for:

Change of mind
Incorrect sizing selected by the customer
Normal variations in colour, texture, or fabric characteristics
Delayed complaints submitted beyond the 24-hour notification period

Return Condition

Where a return is approved, the item must be unworn, unused, unwashed, and returned in its original condition with all original packaging and tags attached.